train:rtq

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train:rtq [2025/06/23 14:36] – Sam Silvatrain:rtq [2025/06/23 14:47] (current) – Sam Silva
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   * Any substantial time or effort spent on tickets should be documented in the ticket   * Any substantial time or effort spent on tickets should be documented in the ticket
   * Strive for concise, clear communication. Remember that many faculty/staff/students are not native English speakers. Avoid idiomatic phrases and complicated sentences when possible. The clearer we communicate, the faster we can work to a meaningful resolution.   * Strive for concise, clear communication. Remember that many faculty/staff/students are not native English speakers. Avoid idiomatic phrases and complicated sentences when possible. The clearer we communicate, the faster we can work to a meaningful resolution.
 +
 +===== RT Queue =====
 +
 +The RT Queue is how all issues within the observatory are tracked. If something is ever not working or is having issues a ticket for it should be created in RT Queue
 +
 +**How to Use RT Queue**
 +
 +  * Go to [[https://rt.umbc.edu/]]
 +  * Log into your UMBC account
 +  * Click the "Create new ticket" button in the top right
 +  * Under "Basics" select "Queue" and set it to "CSST-Observatory"
 +  * Under "Create a new ticket in CSST-Observatory" in "Subject" write a short quick description of problem, then under it in thelarge text box write a full description of the problem
 +  * The description should include as much information as possible including what happened before the problem occurred and screenshots or pictures if applicable
  
 {{:train:capture.png?1400}} {{:train:capture.png?1400}}