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--- wiki:facility:admin:rtqueue [2024/01/11 11:55] – created Roy Prouty
+++ wiki:facility:admin:rtqueue [2024/01/11 11:57] (current) – Roy Prouty
@@ Line 1: / Line 1: @@
 ====== RT Queue ======
-The CSST-Observatory RT Queue is the general task-tracking tool the Observatory Group uses.
+The CSST-Observatory RT Queue is the general task-tracking tool the Observatory Group uses.\\ \\
-All Observatory Group members are able to post to this RT queue. New members need to be added via a ticket to the "DoIT-RT-RequestTracker" RT Queue via rt.umbc.edu. Also, you can just ask [[user:proutyr1 |Roy]] to submit a ticket for you.
+All Observatory Group members are able to post to this RT queue. New members need to be added via a ticket to the "DoIT-RT-RequestTracker" RT Queue via rt.umbc.edu. Also, you can just ask [[user:proutyr1 |Roy]] to submit a ticket for you.\\ \\
-Be sure to appropriately scope (haha) tickets. Something like "Fix the GAM" is not well-scoped. Instead, something like "Replace encoder belt for GAM translating stage" is more appropriate. Use frequent replies and/or comments to respond and track progress with the ticket.
+Be sure to appropriately scope (haha) tickets. Something like "Fix the GAM" is not well-scoped. Instead, something like "Replace encoder belt for GAM translating stage" is more appropriate. Use frequent replies and/or comments to respond and track progress with the ticket.\\ \\
+To generate a ticket, you can send an email with the appropriate subject to "csst-observatory@rt.umbc.edu". You will only have access to this email from your UMBC email.\\ \\
-Group meetings will center around this ticket queue.
+Group meetings will center around this ticket queue.\\ \\